Return

Rules for returning and exchanging goods
Exchange of goods of good quality within 14 days is possible if:

         there is a cash receipt (invoice) for the purchase of goods;
         has not been used and has no signs of use: there are no mechanical damages, scratches, abrasions, and for goods in disposable (blister) packaging - if the packaging has not been opened;
         The product is not included in the list of goods that cannot be returned or exchanged, according to Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994 (as amended) http://zakon4.rada.gov.ua/laws/show/172-94 -%D0%BF , namely:

         Food products, medicines and products,
          sanitary items.

          Non-food products:
              photographic films, photographic plates, photographic paper
              corsetry goods
              perfumery and cosmetic products
              feather and down products
              children's toys soft
              children's toys rubber inflatable
              toothbrushes
              mouthpieces
              shaving machines
              shaving brushes
              combs, combs and massage brushes
              mutes (for wind musical instruments)
              violin chin
              gloves
              fabrics
              tulle curtains and lace fabrics
              carpet products by the meter
              underwear
              bed sheets
              hosiery
              products in aerosol packaging
              printed publications
              linear and sheet metal products, pipe products,
              lumber, molded (plinth, platband), slab
              materials (fibreboards and particle boards,
              plywood) and glass, cut or cut to size,
              determined by the buyer (customer)
              audio, video cassettes, disks for laser reading systems
         recording
              products made from natural and artificial hair (wigs)
              products for newborns (diapers, pacifiers, feeding bottles
         things like that)
              tools for manicure, pedicure (scissors, files, etc.)
              jewelry made of precious metals, precious
         stones, precious stones of organogenic formation and
         semi-precious stones

Regarding the return (exchange) of goods sent by the Nova Poshta service, please write to info@aromasoap.com.ua, indicating the list of goods, the reason for the return, as well as photo and/or video evidence of a possible defect or malfunction.

Exchange and return of goods is possible at the address: Kiev, S. Bandera Ave. 8/16, Aromasoap store, tel. 0937914582. If the client is from another city, then the exchange or return of the goods of proper quality is carried out by the Nova Poshta transport service at the client’s expense. Provided that the product is of poor quality: defective, or malfunctioning, exchange or return by the Nova Poshta transport service is at the expense of the store.

If the buyer is not in Ukraine, only a refund is possible.